TLK City Luxe - Luxury Property Rental in London

Policies

 
 

Policies

 
 
 

PRIVACY POLICY

We’d like to assure you that we are committed to protecting the privacy of all our guest. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

 

INFORMATION YOU VOLUNTARILY PROVIDE

When you complete a booking, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number and credit card information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

 

CANCELLATION POLICY

Payment can be taken up to 30 days prior to arrival - all pre-paid bookings are non-refundable. We're really sorry but if you cancel a booking or don't turn up for your booking we will not be able to refund your monies.